australia camper hire

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Backpacker Campers AU rental terms

TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected. Please note all prices quoted in this document are in Australian dollars. Rates and conditions are subject to change without notice.

INCLUDED IN RATES:
• Unlimited Kilometres
• Extra driver fees
• Fully equipped vehicles e.g. crockery, cutlery & bedding
• GST
• Vehicle Insurance (excess applies – see the “For Your Protection” section for more information)
• Customer care 24 hour 7 days per week road service helpline (toll free)
• All branches have local tourist information and maps available

RATES EXCLUDE:
• Excess Reduction Options
• Stamp Duty where applicable (2.5% of the total rental)
• Refundable Security Deposit
• Fuel and LPG costs
• One-way Fees and Location Fees where applicable

SMART PACK:
The smart pack for campervan rentals is payable per day in addition to the daily rental rate. Prices for each vehicle are quoted at the time of booking.

In addition to the inclusions in the smart package, the smart pack includes:
    - Excess Reduction Option 2 (nil excess)
    - No Worries Cover Option (PCO2 – extends the insurance cover to include accidental damage to the overhead and underbody sections of the vehicle) - not included with the Backpacker "Breezer" Smartpack.
    - Stamp duty (2.5% of the total rental)- not included with Backpacker "Breezer" Smartpack. 
    - Camping Stools (1 per person travelling).
    - LP Gas Refill (PGO - refill for gas bottle used for cooking and heating hot water in vehicles with a hot water facility upon return of vehicle).

BACKPACKER STRONGLY RECOMMENDS THE SMART PACK FOR TRAVEL WITH COMPLETE PEACE OF MIND.

PAYMENTS
To confirm a reservation a 15% deposit is required. The balance of the rental including any excess reduction costs is paid upon arrival.

STAMP DUTY AND ADMINISTRATION FEE
A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs where applicable. Backpacker reserves the right to amend the stamp duty and administration fee upon Government intervention.
Note the stamp duty and administration fee is included in the Smart Pack.

CREDIT CARDS
The hirer of the vehicle must present a credit card and must also be the credit card holder. Accepted credit cards are Visa Card, MasterCard. A non-refundable credit card surcharge of 1.75% will apply to all credit card transactions. Credit card surcharges also apply to debited security bonds. In this instance, the surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.

FOR YOUR PROTECTION
Personal injury is covered in most cases through registration third party insurance. Backpacker strongly recommends that all people travelling in Australia take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$1,900 (“the excess”) for the Breezer if the driver is between the  ages of 18 an 20 or AU$1,000 (“the excess”) for the Breezer if the driver is 21+ years if age,  AU$2,700 (“the excess”) for Nomad, Warrior and Wanderer  or AU$4,400 (“the excess”) for the Off - Roader 4wd of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.

The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
The excess can be reduced, in most circumstances, by the purchase of excess reduction option 1 or excess reduction option 2. Note excess reduction 2 and PCO2 are included in the smart pack.

Please note: Excess / Bond can only paid by Credit Card, Travelers cheque or cash is not acceptable.

Excess Reduction Option 1:

Prices for these policies are quoted at the time of booking
Breezer: Bond (debited) /excess reduced to AU$500
Nomad, Warrior and Wanderer: Bond (debited) /excess reduced to AU$1200
Off-Roader 4WD: Bond/excess reduced to AU$2200

With Excess Reduction Option 1 the hirer is responsible for the first AU$500 (Breezer), AU$1,200 (Nomad, Warrior and Wanderer) or AU$2,200 (Off-Roader 4WD) of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2:
Prices for these policies are quoted at the time of booking
Breezer:   excess reduced to Nil, Bond AU$220(imprint only)
Nomad, Warrior and Wanderer: Excess reduced to Nil, Bond reduced to AU$220 (imprint only)
Off-Roader 4WD: Excess reduced to Nil, Bond reduced to AU$440(imprint only)

With Excess Reduction Option 2 the hirer will not have to pay an excess for any damage to the vehicle when the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Smart Pack.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$80 for 4WD vehicles.
The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.

Note: Excess Reduction Option 2 and the PCO2 option are included in the Smart Pack.

TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. A single vehicle roll over occurs.
7. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

All debited bonds are subject to a 1.75% credit card administration fee  in addition to the bond amount. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.

If an Excess Reduction Option is not selected, the security deposit is AU$1,900 for the Breezer where a driver is 18-20 years of age or AU$1,000 for the Breezer if the driver is 21+ years of age, AU$2,700 for the Nomad, Warrior and Wanderer or AU$4,400 for the Off-Roader 4wd payable by credit card. In the case of the rented vehicle being the Breezer where one driver is 18-20 years of age and another is 21+ the AU$1900 security deposit applies.
The AU$1,900, AU$1,000, AU$2,700 or AU$4,400 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$500 for the Breezer, AU$1,200 for the Nomad, Warrior or Wanderer or AU$2,200 for the Off-Roader 4wd.

The AU$500 for Breezer, AU$1,200 for Nomad, Warrior & Wanderer or AU$2,200 for Off-Roader 4wd is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without no worries cover or the package booked is inclusive the security deposit is AU$220 for Breezer, Nomad, Warrior and the Wanderer or AU$440 for the Off - Roader 4wd.

The AU$220 for 2wd vehicle /AU$440 for 4wd vehicle is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card that Backpacker can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the inclusive option)
and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Backpacker reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

RENTAL DURATION
• Minimum rental period is five days for the Nomad, Warrior, Wanderer and Off-Roader 4wd vehicle types with the exception of one-way hires. Please refer to one-way rentals section for more information.
• Minimum rental period is three days for the Breezer vehicle type with the exception of one-way hires. Please refer to one-way rentals section for more information. Please note for any Breezer pick ups at Sydney - Downtown branch, a 7-day minimum is required.
• Minimum rental period is subject to change during peak periods.
•Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle’s return is counted as the final day of the rental. 
•Late pick-up or early return of vehicle, does not entitle the hirer to any refund of the unused portion of the rental.

Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of AU$150 in addition to the daily rate.

ONE-WAY RENTALS – Applies to Nomad, Warrior, Wanderer and Off-Roader 4wd vehicles
One-way rentals are available between all branch locations. One-way rental fees and minimum rental periods apply. Please refer to the one-way matrix below showing the minimum days required.

ONE-WAY RENTALS - Applies to the Breezer
One-way rentals are available between Melbourne, Sydney, Brisbane, Perth, Darwin (from 1 May) , Adelaide, and Cairns. The Sydney Downtown (SYX) location allows Breezer pick-ups only with a minimum rental period pf seven days when return is to Sydney Mascot; for returns to other locations please refer to matrix.

Only vehicle collection is allowed from the Sydney Downtown (SYX) office. No vehicle returns available. There is no one-way fee when the pick up is Sydney Downtown and the return is Sydney Mascot.

An AU$200 one-way rental fee applies where the minimum rental period is 10 days. Where the minimum rental period is 21 days and AU$250 one-way fee applies.

Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and / or the distance to nominated destinations in relation to the length of the hire period.

Shorter minimum rentals may be available upon application.

Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and/or the distance to nominated destinations in relation to the length of the hire period.

ADDITIONAL PRODUCTS & SERVICES
You can also rent this items at the indicated rates at the time of booking
• Picnic Table                                    
• Picnic Chair                                    
• Child / Booster seat                     
• Tent (4 persons)                             
• Satellite Phone                                
• Awnings                                          
• First Aid Kit                                    
• Souvenir Road Atlas                        
• PPF – Pre-Purchase Fuel Option    
• Outback Safety Kit                         
• PGO – Pre-Purchase Gas Option    

Note the PGO option camping stools are included in the Smart Pack.
Charges for additional products and services will be charged per hire.

Please note:

*While it is legal for a child to sit in the front, it is not safe and Backpacker do not recommended any child under 26kgs (7- 8yrs) travel in a front seat.

*Toddlers can move to a booster seat when they out grow their child seat or weigh between 14 kg and 26 kg.

*Once a child’s eyes are level with the top of the back seat or the child is 26 kg or over, then they can come out of a booster and use an adult seat.

CHANGE OF LOCATION
If the customer wishes to change the pick up or drop-off location from what was originally booked, permission must be first obtained from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to AU$550 may apply.

RENTAL EXTENSIONS
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Backpacker branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

TRANSFERS
Backpacker clients will need to make their own way from the airport to the applicable Backpacker branch, at their own expense.

INFRINGEMENTS
Backpacker reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down.

LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater. For Breezer all drivers have to be over the age of 18.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for Backpacker can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Smart pack if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Smart pack will apply. If combining a vehicle hire with another Backpacker vehicle that has a more expensive Smart pack or excess reduction option, the more expensive Smart pack/excess reduction maximum cost is applied.

LIVING EQUIPMENT
The living equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all campervans is included in the daily rental rate at no extra cost.

ROAD RESTRICTIONS
• 2 Wheel Drive campervans can only be driven on sealed/bitumen roads. The only exception to this is access roads to recognised campgrounds.
• 4 Wheel Drive campervans  can be driven on some recognised unsealed tracks.
• 4WD vehicles may only travel to the following areas with written permission from Backpacker: Strzelecki Track, Gunbarrel Highway, the Bungle Bungles, Oodnadatta Track, Plenty Highway, Birdsville Track, Tanami Track and Gibb River Rd. Permission being granted is subject to weather and road conditions.
•Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape
York between the months of December to May and the Telegraph section of the road to Cape York.

The right is reserved at our sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and/or the distance to nominated destinations in relation to the length of the hire period.

ON ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker does not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to AU$100 may be affected without authorisation and will be reimbursed. For amounts over AU$100, Backpacker will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

CANCELLATION FEES
The deposit is non refundable. In addition to forfeiting your deposit, the following charges apply:
    * Cancellation 24 days + prior to pick-up date - no further charges
    * Cancellation 10 to 24 days prior to pick-up date - 20% of  Rental, (minimum AU$250)
    * Cancellation less than 10 days prior to pick-up date - 50% of Rental
    * Cancellation on day of pick up or No-Show - 100% of Rental
    * If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking

DISCRETION
Backpacker reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

CALCULATION ERRORS
Backpacker will not honour calculation errors. Should a calculation error occur Backpacker will charge for the shortfall.

DISCLAIMER
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer.

BRANCHES FOR VEHICLE COLLECTION AND RETURN
Pick-up and drop-off time is between 0800 and 1600 at all branches 7 days per week. All branches are closed
on Christmas Day the 25th of December. Please ensure that you allow adequate time to complete the required
paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to a
Backpacker Campervans branch.

Please note the Breezer is only available for Melbourne, Sydney,Brisbane and Cairns.

Backpacker Campers AU Rental Terms for travel between 01-Apr-2008 and 31-Mar-2009

TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected. Please note all prices quoted in this document are in Australian dollars. Rates and conditions are subject to change without notice.

INCLUDED IN RATES:
• Unlimited Kilometres
• Extra driver fees
• Fully equipped vehicles e.g. crockery, cutlery & bedding
• GST
• Vehicle Insurance (excess applies – see the “For Your Protection” section for more information)
• Customer care 24 hour 7 days per week road service helpline (toll free)
• All branches have local tourist information and maps available

RATES EXCLUDE:
• Excess Reduction Options
• Stamp Duty where applicable (3% of the total rental)
• Refundable Security Deposit
• Fuel and LPG costs
• One-way Fees and Location Fees where applicable

SMART PACK:
The smart pack for campervan rentals is payable per day in addition to the daily rental rate. Prices for each vehicle are quoted at the time of booking.

In addition to the inclusions in the smart package, the smart pack includes:
    - Excess Reduction Option 2 (nil excess)
    - No Worries Cover Option (PCO2 – extends the insurance cover to include accidental damage to the overhead and    underbody sections of the vehicle and with 4WD camper rentals reduces excess to NIL)
    - Stamp duty (3% of the total rental)- not included with Backpacker "Breezer" Smartpack. 
    - Camping Stools (1 per person travelling).
    - LP Gas Refill (PGO - refill for gas bottle used for cooking and heating hot water in vehicles with a hot water facility upon return of vehicle).

BACKPACKER STRONGLY RECOMMENDS THE SMART PACK FOR TRAVEL WITH COMPLETE PEACE OF MIND.

PAYMENTS
To confirm a reservation a 15% deposit is required. The balance of the rental including any excess reduction costs is paid upon arrival.

STAMP DUTY AND ADMINISTRATION FEE
A surcharge of 3% of the total cost will be levied to cover state government taxes, duties and administration costs where applicable. Backpacker reserves the right to amend the stamp duty and administration fee upon Government intervention.
Note the stamp duty and administration fee is included in the Smart Pack.

CREDIT CARDS
The hirer of the vehicle must present a credit card and must also be the credit card holder. Accepted credit cards are Visa Card, MasterCard. A non-refundable credit card surcharge of 2% will apply to all credit card transactions. Credit card surcharges also apply to debited security bonds. In this instance, the surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.

FOR YOUR PROTECTION
Personal injury is covered in most cases through registration third party insurance. Backpacker strongly recommends that all people travelling in Australia take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$2,900 (“the excess”) for the Breezer, Nomad, Warrior and Wanderer or AU$5,000 (“the excess”) for the Off - Roader 4wd of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.

The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

The excess can be reduced, in most circumstances, by the purchase of excess reduction option 1 or excess reduction option 2. Note excess reduction 2 and PCO2 are included in the smart pack.

Please note: Excess / Bond can only paid by Credit Card, Travelers cheque or cash is not acceptable.

Excess Reduction Option 1:

Prices for these policies are quoted at the time of booking
Breezer, Nomad, Warrior,  Wanderer: Bond (debited) /excess reduced to AU$1450
Off-Roader 4WD: Bond/excess reduced to AU$2500

With Excess Reduction Option 1 the hirer is responsible for the first AU$1,450 (Breezer, Nomad, Warrior and Wanderer) or AU$2,500 (Off-Roader 4WD) of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2:
Prices for these policies are quoted at the time of booking
Breezer, Nomad, Warrior and Wanderer: Excess reduced to Nil, Bond reduced to AU$220 (imprint only)
Off-Roader 4WD: Excess and Bond(imprint only) reduced to AU$440

With Excess Reduction Option 2 the hirer will not have to pay an excess for any damage to the vehicle when the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.

Note: Excess Reduction Option 2 is included in the Smart Pack.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles.
The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.

With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.

Note: Excess Reduction Option 2 and the PCO2 option are included in the Smart Pack.

TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. Damage caused to the vehicle by snow chains.
7. A single vehicle roll over occurs.
8. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

All debited bonds are subject to a 2% credit card administration fee  in addition to the bond amount. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.

If an Excess Reduction Option is not selected, the security deposit is AU$2,900 for the Breezer, Nomad, Warrior and Wanderer or AU$5,000 for the Off-Roader 4wd payable by credit card.

The AU$2,900, or AU$5,000 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$1,450 for the Breezer, Nomad, Warrior or Wanderer or AU$2,500 for the Off-Roader 4wd.

The AU$1,450 for Breezer, Nomad, Warrior & Wanderer or AU$2,500 for Off-Roader 4wd is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without no worries cover or the package booked is inclusive the security deposit is AU$220 for Breezer, Nomad, Warrior and the Wanderer or AU$440 for the Off - Roader 4wd.

The AU$220 for 2wd vehicle /AU$440 for 4wd vehicle is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of AU$220/$440 that Backpacker can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the inclusive option) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Backpacker reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned with the interior in a clean condition.This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

RENTAL DURATION
• Minimum rental period is five days for the Nomad, Warrior, Wanderer and Off-Roader 4wd vehicle types with the exception of one-way hires. Please refer to one-way rentals section for more information.
• Minimum rental period is three days for the Breezer vehicle type with the exception of one-way hires. Please refer to one-way rentals section for more information. Please note for any Breezer pick ups at Sydney - Downtown branch, a 7-day minimum is required.
• Minimum rental period is subject to change during peak periods.
•Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle’s return is counted as the final day of the rental. 
•Late pick-up or early return of vehicle, does not entitle the hirer to any refund of the unused portion of the rental.

Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of AU$150 in addition to the daily rate.

ONE-WAY RENTALS – Applies to Nomad,  Warrior, Wanderer and Off-Roader 4wd vehicles
One-way rentals are available between all branch locations. One-way rental fees and minimum rental periods apply. Please refer to the one-way matrix below showing the minimum days required.

ADDITIONAL PRODUCTS & SERVICES
You can also rent this items at the indicated rates at the time of booking
• Picnic Table                                    
• Picnic Chair                                    
• Child / Booster seat                     
• Tent (4 persons)    
• Heater/Fan                        
• Satellite Phone                                
• Awnings                                          
• First Aid Kit                                    
• Souvenir Road Atlas                        
• PPF – Pre-Purchase Fuel Option    
• Outback Safety Kit       
• GPS                
• PGO – Pre-Purchase Gas Option    

Note the PGO option camping stools are included in the Smart Pack.
Charges for additional products and services will be charged per hire.

Please note:

*While it is legal for a child to sit in the front, it is not safe and Backpacker do not recommended any child under 26kgs (7- 8yrs) travel in a front seat.

*Toddlers can move to a booster seat when they out grow their child seat or weigh between 14 kg and 26 kg.

*Once a child’s eyes are level with the top of the back seat or the child is 26 kg or over, then they can come out of a booster and use an adult seat.

CHANGE OF LOCATION
If the customer wishes to change the pick up or drop-off location from what was originally booked, permission must be first obtained from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to AU$550 may apply.

RENTAL EXTENSIONS
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Backpacker branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

TRANSFERS
Backpacker clients will need to make their own way from the airport to the applicable Backpacker branch, at their own expense.

INFRINGEMENTS
Backpacker reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down.

LICENCE
A current and full motor(i.e. no probationary licences are accepted) vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS for the Warrior, Wanderer and Off-Roader 4wd vehicles
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater.

AGE RESTRICTIONS for the Nomad and Breezer
Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for Backpacker can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Smart pack if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Smart pack will apply. If combining a vehicle hire with another Backpacker vehicle that has a more expensive Smart pack or excess reduction option, the more expensive Smart pack/excess reduction maximum cost is applied.

LIVING EQUIPMENT
The living equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all campervans is included in the daily rental rate at no extra cost.

ROAD RESTRICTIONS
• 2 Wheel Drive campervans can only be driven on sealed/bitumen roads. The only exception to this is access roads to recognised campgrounds.
• 4 Wheel Drive campervans  can be driven on some recognised unsealed tracks.
• 4WD vehicles may only travel to the following areas with written permission from Backpacker: Strzelecki Track, Gunbarrel Highway, the Bungle Bungles, Oodnadatta Track, Plenty Highway, Birdsville Track, Tanami Track and Gibb River Rd. Permission being granted is subject to weather and road conditions.
•Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape
York between the months of December to May and the Telegraph section of the road to Cape York.

The right is reserved at our sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and/or the distance to nominated destinations in relation to the length of the hire period.

ON ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker does not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to AU$200 may be affected without authorisation and will be reimbursed. For amounts over AU$200, Backpacker will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

CANCELLATION FEES
The deposit is non refundable. In addition to forfeiting your deposit, the following charges apply:
    * Cancellation 24 days + prior to pick-up date - no further charges
    * Cancellation 10 to 24 days prior to pick-up date - 20% of  Rental, (minimum AU$250)
    * Cancellation less than 10 days prior to pick-up date - 50% of Rental
    * Cancellation on day of pick up or No-Show - 100% of Rental
    * If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking

DISCRETION
Backpacker reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

CALCULATION ERRORS
Backpacker will not honour calculation errors. Should a calculation error occur Backpacker will charge for the shortfall.

DISCLAIMER
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer.

BRANCHES FOR VEHICLE COLLECTION AND RETURN
Pick-up and drop-off time is between 0800 and 1600 at all branches 7 days per week. All branches are closed
on Christmas Day the 25th of December. Please ensure that you allow adequate time to complete the required
paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to a
Backpacker Campervans branch.

Backpacker Campers AU Insurance

Prices for these policies are quoted at the time of booking
Breezer: Bond (debited) /excess reduced to AU$500
Nomad, Warrior, Wanderer: Bond (debited) /excess reduced to AU$1200
Off-Roader 4WD: Bond/excess reduced to AU$2200

With Excess Reduction Option 1 the hirer is responsible for the first AU$500 (Breezer), AU$1,200 (Nomad, Warrior and Wanderer) or AU$2,200 (Off-Roader 4WD) of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2:
Prices for these policies are quoted at the time of booking
Breezer:   excess reduced to Nil, Bond AU$220(imprint only)
Nomad, Warrior, Wanderer: Excess reduced to Nil, Bond reduced to AU$220 (imprint only)
Off-Roader 4WD: Excess reduced to Nil, Bond reduced to AU$440(imprint only)

With Excess Reduction Option 2 the hirer will not have to pay an excess for any damage to the vehicle when the
rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft,
fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental
rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not
rental.
Note: Excess Reduction Option 2 is included in the Smart Pack.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$80 for 4WD vehicles.
The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the
vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental
overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is
excluded unless the no worries cover option has been purchased.
Note: Excess Reduction Option 2 and the PCO2 option are included in the Smart Pack.

TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. A single vehicle roll over occurs.
7. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

All debited bonds are subject to a 1.75% credit card administration fee  in addition to the bond amount. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.

If an Excess Reduction Option is not selected, the security deposit is AU$1,900 for the Breezer where a driver is 18-20 years of age or AU$1,000 for the Breezer if the driver is 21+ years of age, AU$2,700 for the Nomad, Warrior and Wanderer or AU$4,400 for the Off-Roader 4wd payable by credit card. In the case of the rented vehicle being the Breezer where one driver is 18-20 years of age and another is 21+ the AU$1900 security deposit applies.
The AU$1,900, AU$1,000, AU$2,700 or AU$4,400 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$500 for the Breezer, AU$1,200 for the Nomad, Warrior or Wanderer or AU$2,200 for the Off-Roader 4wd.

The AU$500, AU$1,200or AU$2,200 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without no worries cover or the package booked is inclusive the security deposit is AU$220 for Breezer, Nomad, Warrior and the Wanderer or AU$440 for the Off - Roader 4wd.

The AU$220/AU$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/AU$440 that Backpacker can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the inclusive option)
and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Backpacker reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.


Insurance for travel  from 1 Apr 09 to 31 Mar 10

FOR YOUR PROTECTION
Personal injury is covered in most cases through registration third party insurance. Backpacker strongly recommends that all people travelling in Australia take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$2,900 (“the excess”) for the Breezer, Nomad, Warrior and Wanderer or AU$5,000 (“the excess”) for the Off - Roader 4wd of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.

The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

The excess can be reduced, in most circumstances, by the purchase of excess reduction option 1 or excess reduction option 2. Note excess reduction 2 and PCO2 are included in the smart pack.

Please note: Excess / Bond can only paid by Credit Card, Travelers cheque or cash is not acceptable.

Excess Reduction Option 1:

Prices for these policies are quoted at the time of booking
Breezer, Nomad, Warrior,  Wanderer: Bond (debited) /excess reduced to AU$1450
Off-Roader 4WD: Bond/excess reduced to AU$2500

With Excess Reduction Option 1 the hirer is responsible for the first AU$1,450 (Breezer, Nomad, Warrior and Wanderer) or AU$2,500 (Off-Roader 4WD) of ANY ACCIDENT COST of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2:
Prices for these policies are quoted at the time of booking
Breezer, Nomad, Warrior and Wanderer: Excess reduced to Nil, Bond reduced to AU$220 (imprint only)
Off-Roader 4WD: Excess and Bond(imprint only) reduced to AU$440

With Excess Reduction Option 2 the hirer will not have to pay an excess for any damage to the vehicle when the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.

Note: Excess Reduction Option 2 is included in the Smart Pack.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles.
The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.

With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.

Note: Excess Reduction Option 2 and the PCO2 option are included in the Smart Pack.

TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. Damage caused to the vehicle by snow chains.
7. A single vehicle roll over occurs.
8. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

All debited bonds are subject to a 2% credit card administration fee  in addition to the bond amount. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.

If an Excess Reduction Option is not selected, the security deposit is AU$2,900 for the Breezer, Nomad, Warrior and Wanderer or AU$5,000 for the Off-Roader 4wd payable by credit card.

The AU$2,900, or AU$5,000 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$1,450 for the Breezer, Nomad, Warrior or Wanderer or AU$2,500 for the Off-Roader 4wd.

The AU$1,450 for Breezer, Nomad, Warrior & Wanderer or AU$2,500 for Off-Roader 4wd is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without no worries cover or the package booked is inclusive the security deposit is AU$220 for Breezer, Nomad, Warrior and the Wanderer or AU$440 for the Off - Roader 4wd.

The AU$220 for 2wd vehicle /AU$440 for 4wd vehicle is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of AU$220/$440 that Backpacker can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the inclusive option) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Backpacker reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned with the interior in a clean condition.This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.