Maui Branch Locations and Facilities
Maui has dedicated branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney.
All locations offer free luggage storage facilities for hires returning to the same branch. Should you wish to carry your suitcases with you, collapsible soft baggage is recommended, as it is easily stored in the motorhome.
Comfortable couches, TV/video, toilets, showers and towels are available in most branches, allowing you to freshen up and relax before your travels.
Touring Information
All Maui customers receive a complimentary travel wallet which includes:
Road Map
BIG 4 Holiday Park Guide
Safe Driving Information
Super Saver Discount Voucher book offering discounts on Holiday Parks, popular attractions, tours and activities Australia-wide
Branches have a good supply of complimentary tourist information and staff are happy to offer tips.
On-Road Help
In the unlikely event that you will experience mechanical or operational problems with your vehicle, assistance can be readily accessed via our Maui Toll-free number 1300 363 800 and our service staff are available for assistance 24-hours. Please remember there may be delays in on-road assistance if you are travelling in remote areas.
Problems with Vehicle
Any problems associated with the vehicle, including equipment failure,must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. We do not accept liability for any claims submitted after this period.
Repairs up to AU$100.00 may be effected without authorisation and will be reimbursed, For amounts over AU$100.00, Maui will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CityLink Road Tolls (Melbourne)
Tolls apply to sections along the main access roads into and out of Melbourne. If you will be travelling on any of these roads where tolls apply (check with reservations or the Melbourne branch for more details) you MUST purchase a CityLink Pass. A CityLink Pass allows the vehicle to be used on CityLink roads for 24 hours from the time of purchase. Purchase in advance or until midnight on the day after their first day of travel.
Should you travel on a CityLink Toll Road without purchasing a CityLink Pass, the infringement fine and administration fee ($60) will be charged to your credit card.
Clients can purchase a CityLink Pass by calling CityLink from anywhere in Australia on 13 26 29, quoting license plate number, make & model, vehicle class (ie. Car or Light Commercial Vehicle), day of travel and credit card number (Bankcard, Mastercard or Visa).
A CityLink brochure is included in the customers Travel Wallet where necessary.
Road Restrictions
2WD CAMPERVANS
2WD Campervans can only be driven on sealed/bitumen roads. The only exceptions to this are the roads to Wildman RIver Wilderness Lodge (Northern Territory) and the roads on Kangaroo Island (South Australia).
4WD CAMPERVANS
4WD Campervans and cars can also be driven on recognised tracks. 4WD vehicles may only travel to the following areas with the written permission of Maui (please contact the local branch for further information):
Simpson Desert
Strzelecki Track
Gunbarrel Highway
Cape York
Ooodnatta Track
Birdsville Track
Tanami Track
Gibb River Road
Our vehicles are not permitted on the following:
Canning Stock Route
The Lost City of Litchfield Park
Telegraph Road section of the road to Cape York
The hirer is responsible for damage if travelling on these roads as there is no protection cover. Maui reserves the right at its sole discration to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Infringements
We reserve the right to charge the hirer for any traffic infringements or tolls, speeding or parking fines, associated administration costs and/or accidents including third party property not reported on return of the vehicle.
Fuel and LPG Gas
The cost of unleaded petrol around the country ranges from 85 cents per litre to 120 cents per litre.
Diesel ranges from 99 cents per litre to 116.9 cents per litre.
Please note: the exact prices differ between petrol stations and states. For more accurate information at time of travel please contact the branch
Maui Motorhomes AU rental terms
Maui Rental Agreement Terms and Conditions
01 April 2008 - 31 March 2009
INCLUDED IN RATES:
• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 10% GST*
• Vehicle registration surcharge*
• 2.5% stamp duty and administration fee*
• Taxi fare from airport to Maui branch upon vehicle collection only. Receipt must be presented for reimbursement.
• Starter pack*
• Extra driver fees
• Kitchen equipment*
• Linen and bedding*
• General equipment*
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including road maps and travel information
• Super saver booklet with discounts to tourist attractions, activities & tours
• 10% off powered sites at all BIG parks
* Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Maui rates and is currently 10%. Maui reserves the right to amend GST upon Government intervention.
* Stamp duty and administration fee - A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. This fee is included in the daily gross vehicle rates.
* Vehicle registration surcharge - a fee levied to cover the costs of vehicle registration. This fee is included in the daily gross vehicle rates.
* The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, soap, tissues and shampoo and conditioner sachets.
* Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.
* Linen and bedding includes pillow, pillowcase, doona (duvet), sheet and towel per person.
* General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers, toilet chemicals and floor safe in the Spirit 2 t/s, Spirit 4, Maui Platinum 4 berth and Spirit 6.
.
MAUI PREMIUM PACKAGE
The Maui premium package is AU$50 per day (maximum AU$2,500 per rental) and is payable in addition to the daily rental rate. The Maui Premium Package for 4WD rentals is AU$60 per day (maximum charge of AU$3,000 per rental) and is in addition to the daily vehicle rate.
Inclusions are:
• Excess reduction option 2 (Nil excess, see information below under the heading “excess reduction option 2”)
• No Worries Cover Option* (PCO2)
• Pre-purchase Gas* (PGO) (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
• Picnic table and chairs (chairs per person travelling)
• 1 x child or booster seat if required*
• 4WD Outback Safety Kit (included in 4WD rentals only)*
* Excess Reduction Option 2 - This option reduces the excess from AU$7500 to NIL and from AU$7500 to AU$440 for 4WD vehicles.
* No Worries Cover (PCO2) – The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the vehicle. With 4WD hires, it also reduces the excess to NIL.
* Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished.
The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the premium package has not been selected. See “additional products and services” for costs.
* 4WD Outback Safety Kit – Included in the Maui Premium Package for 4WD hires only. The kit includes Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmit an emergency distress signal, which can be detected by Australian rescue authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. The D shackles secure the snatch strap to a rigid anchor point.
* Child/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on
the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant
can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children
between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s
and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact reservations for
further information.
Maui Baby Seat and Booster Seat Allocations
|
| 5 People | 2 Berth | 2 - 3 Berth | 4 Berth | 2 Berth | 4 Berth | 6 Berth | 2 - 3 Berth 4WD | 4 Berth 4WD | | Maui | NA | NA | Spirit 2 / Grande | NA | Spirit 2 T/S | Spirit 4 | Spirit 6 | Maui Spirit 4WD | NA | | Total Child Restraints | 4 | 1 | 1 | 3 | 1 | 3 | 3 | 1 | 3 |
|
|
|
|
|
|
|
|
|
| | Baby Seat | 2 x RFB | NIL | NIL | 2 x RFB | NIL | 2 x RFB | 2 x RFB | NIL | 2 x RFB |
| 3 x RLS |
|
| 1 x FLS** |
| 1 x FLS** | 1 x FLS** |
| 3 x RLS | | Booster Seat | 1 x FLS** | 1 x FLS** | 1 x FLS** | 2 x RLS | 1 x FLS** | 2 x RL | 2 x RL | 1 x FLS** | 1 x FLS** |
| Key | FLS
| Front passengers seat with Lap-Sash belt**
| RLS
| Rear seat with Lap-Sash belt
| RL
| Rear seat with Lap belt
| RFB
| Rear, Forward facing seat with baby Bolt
|
Please note: *While it is legal for a child to sit in the front, it is not safe and Maui do not recommended any child under 26kgs (7- 8yrs) travel in a front seat. *Toddlers can move to a booster seat when they out grow their child seat or weigh between 14 kg and 26 kg.
*Once a child’s eyes are level with the top of the back seat or the child is 26 kg or over, then they can come out of a booster and use an adult seat. FOR YOUR PROTECTION – VEHICLE EXCESS
Personal injury is covered in most cases through registration third party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance. All vehicles are insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$7,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess can be reduced in most circumstances, by the purchase of excess reduction option 1 or excess reduction option 2.
Please note: Bond /Excess can only paid by credit card, travelers cheque or cash is not acceptable.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$20 (max charge AU$1,000) AU$2,500
4WD AU$25 (max charge AU$1,250) AU$2,500
When excess reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AU$38 (max charge AU$1,900) NIL
4WD AU$47 (max charge AU$2,350) AU$440
With excess reduction 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’.
In the event of the vehicle hired being a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Maui Premium Package Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
No Worries Cover Option (PCO2)
The no worries cover option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The no worries cover option is only available when excess reduction 2 has been purchased.
Note the no worries cover option is included in the Maui premium package. The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
EXCLUSIONS:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT#
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
# In the USA a vehicle security deposit is referred to as the “deductible”.
Debited bonds are subject to a 1.75% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.
If an Excess Reduction Option is not selected, the security deposit is The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is AU$2,500. The AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Premium Package the security deposit is AU$220 for 2WD vehicles or AU$440 for 4WD vehicles. The AU$220/$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/$440 that Maui can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES MAUI STRONGLY RECOMMENDS THE USE OF CREDIT CARDS FOR VEHICLE SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard. A non-refundable 1.75% administration fee will apply to all Visa and transactions. MasterCardCredit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.
CALCULATION ERRORS
Maui will not honour calculation errors. Should a calculation error occur Maui will charge for the shortfall.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
• Picnic Table AU$22 per rental
• Picnic Chair AU$12 per rental
• Child / Booster seat AU$25 per rental
• Tent (4 persons) AU$75 per rental
• Satellite Phone AU$17 per day plus call costs
• Awnings (if not already affixed) AU$5 per day with a maximum charge of AU$100 per hire
• First Aid Kit AU$30 for purchase (In vehicle. If seal is broken customer is charged)
• Souvenir Road Atlas AU$20 for purchase
• Pre-Purchase Gas Option - PGO (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
Spirit 2 Grande, Spirit 4WD AU$21 per vehicle
Spirit 2T/S / Spirit 4/ Maui Platinum 4 berth / Spirit 6 AU$31 per vehicle
• Pre-Purchase Fuel Option – PPF Details on request
• Outback Safety Kit* AU$95 per rental
Charges for additional products and services will be charged per hire.
Note that outdoor chairs/table, a child or booster seat (if required) and the pre-purchase gas option are included
in the Maui premium package.
RENTAL DURATION
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental periods are 5 days for the Spirit 2 & Spirit 2T/S, Spirit 4WD and 7 days for the Spirit 4, Maui Platinum 4 berth & Spirit 6.
• All one-way hires are subject to a minimum 7 day hire requirement.
• A 7-day minimum applies to all hires with a collection date between 15 December 2007 and 5 January 2008.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
ROAD RESTRICTIONS
• 2WD motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognised campgrounds and Kangaroo Island (South Australia).
• 4WD vehicles can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission of Maui (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway and Gibb River Road.
Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December to May and the Telegraph section of the road to Cape York.
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the reservations or scheduling departments.
Subject to the change being approved, an additional charge of up to AU$550 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled. Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts. Longer-term discounts must be requested at the time of booking. For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Maui premium package if applicable. If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Maui premium package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive premium package or excess reduction option, the more expensive premium package/excess reduction maximum cost is applied. In the instance where a Maui hire is being combined with a Britz hire and the packages have either the premium pack or the bonus pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. Special rates may be available for hires of more than 50 days upon application. Contact reservations for more information. If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to reservations.
ONE-WAY RENTALS
• One-way rentals are available between all Maui branch locations the exception is one-way rentals into or out of Tasmania for 4WD vehicles, these are on request.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way rental fee of AU$220 is charged.
• No one-way fee is charged where a rental is 21 days or more.
• Where multiple hires of less then 21 days each, total 21 days or more one-way fees will be charged to all hires if applicable. If one of the rentals totals or exceeds 21 days then no oneway fees will apply to any of the hires.
RENTALS IN BROOME
An additional remote location fee of AU$450 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable.
TRANSFERS
The customer’s taxi fare from the airport to the Maui branch is refunded upon vehicle collection only. Receipt must be presented for re-imbursement. All other transfers are at the customers own expense.
AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.
INFRINGEMENTS
Maui reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui do not accept liability for any claims submitted after this period.
REPAIRS
Repairs up to AU$100 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$100, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
CANCELLATION POLICY
The deposit is non-refundable. In addition to forfeiting the deposit, the following charges apply:
• If cancelled up to 25 days prior to pick-up No Fee
• If cancelled from 24 to 10 days prior to pick-up 20% of Nett Rental
• If cancelled 9 to 4 days prior to pick-up 50% of Nett Rental
• If cancelled 3 days prior to pick up or No-Show 100% of Nett Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
IMPORTANT
Maui reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.
RESERVATIONS OFFICE HOURS AND CONTACT DETAILS
Maui’s contact centre for both Australian and New Zealand hires is located in Auckland, New Zealand. This is a dedicated contact centre for travel agent enquiries only. Daily from 0700 to 2100 hours, closed Christmas Day the 25th of December.
Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.
• Daily from 0800 to 1630 hours.
• Open all public holidays except Christmas Day the 25th of December, when all Maui branches are closed.
• Maui requests that clients collecting or returning their vehicle to be in the office by 1600 hours.
• Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may
apply. Please contact reservations in advance to discuss.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Maui Motorhomes AU Rental Terms for travel between 01-Apr-2009 and 31-Mar-2010
Maui Rental Agreement Terms and Conditions
INCLUDED IN RATES:
• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 10% GST*
• 3% Administration fee*
• Starter pack*
• Extra driver fees
• Kitchen equipment*
• Linen and bedding*
• General equipment*
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of Australia with driving tips and travel information
• 10% off powered sites at all BIG4 parks
∗ Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Maui rates and is currently 10%. Maui reserves the right to amend GST upon Government intervention.
∗ Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the daily gross vehicle rates.
∗ The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, soap, tissues and shampoo and conditioner sachets.
∗ Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.
∗ Linen and bedding includes pillow, pillowcase, doona (duvet), sheet and towel per person. Extra doonas are available at no extra cost if required.
∗ General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers, toilet chemicals and floor safe in the Spirit 2 t/s, Spirit 4, Maui Platinum 4 berth and Spirit 6.
MAUI PREMIUM PACKAGE
The Maui Premium Package for 2WD rentals is AU$58 per day (maximum AU$2,900 per rental) and is payable in addition to the daily rental rate.
The Maui Premium Package for 4WD rentals is gross AU$68 per day (maximum charge of AU$3,400 per rental) and is in addition to the daily gross vehicle rate.
Inclusions are:
• Excess reduction option 2*
• No Worries Cover Option* (PCO2)
• One-way fee if applicable
• Taxi fare from airport to Maui branch upon vehicle collection only. Receipt must be presented for reimbursement.
• Pre-purchase Gas* (PGO)
• Picnic table and chairs (chairs per person travelling)
• 1 x baby or booster seat if required*
• 4WD Outback Safety Kit (included in 4WD rentals only)*
∗ Excess Reduction Option 2 - This option reduces the excess from AU$7500 to NIL and from AU$7500 to AU$440 for 4WD vehicles.
∗ No Worries Cover (PCO2) – The No Worries Cover Option extends the cover available with Excess Reduction 2 to include cover for accidental damage to the overhead and underbody sections of the vehicle. With 4WD hires, it also reduces the excess to NIL.
∗ Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Premium Package has not been selected. See “additional products and services” for costs.
∗ 4WD Outback Safety Kit – Included in the Maui Premium Package for 4WD hires only. The kit includes an Emergency Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmits an emergency distress signal, which can be detected by Australian rescue authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. The D shackles secure the snatch strap to a rigid anchor point.
∗ Baby/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact Reservations for further information.
FOR YOUR PROTECTION – VEHICLE EXCESS#
Personal injury is covered in most cases through Registration Third Party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance.
# In the USA an excess is referred to as the “deductible”.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire,
break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess in most circumstances, by the purchase of Excess Reduction Option 1, Excess Reduction Option 2 or the No Worries Cover Option.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$22 (max charge AU$1,100) AU$2,500
4WD AU$27 (max charge AU$1,350) AU$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AU$40 (max charge AU$2,000) NIL
4WD AU$49 (max charge AU$2,450) AU$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
If the vehicle hired is a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Maui Premium Package
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made
No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
Note: The No Worries Cover Option is included in the Maui Premium Package.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
Maui STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Damage caused to the vehicle by snow chains.
7. Any damage caused while driving under the influence of alcohol or drugs.
8. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a
vehicle.
11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.
If an Excess Reduction Option is not selected, the security deposit is AU$7,500 payable by credit card.
The AU$7,500/AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is AU$2,500.
The AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Premium Package the security deposit is AU$220 for 2WD vehicles or $AU440 for 4WD vehicles.
The AU$220/$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/$440 that Maui can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.5% to American Express cards. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.
PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 working days prior to commencement of the hire/s.
CALCULATION ERRORS
Maui will not honour calculation errors. Should a calculation error occur Maui will charge for the shortfall.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
• Picnic Table
• Picnic Chair
• Baby / Booster seat
• Tent (4 persons)
• Satellite Phone
• Awnings (if not already affixed)
• First Aid Kit
• Souvenir Road Atlas
• Pre-Purchase Gas Option - PGO
• Pre-Purchase Fuel Option – PPF
• Outback Safety Kit*
• GPS
• Heater/Fan
Charges for additional products and services will be charged per hire.
Note that one-way fee (if applicable), outdoor chairs/table, a baby or booster seat (if required), the pre-purchase gas option and the outback safety kit (4WD rentals only) are included in the Maui Premium Package.
Maui strongly advises all 4WD customers venturing into remote areas of Australia to carry a 4WD outback safety kit, which includes a satellite safety beacon. The beacons can be activated in emergency situations to alert rescue authorities.
If a client would like to undertake a 4WD Training Course, Maui can recommend Operators in local areas. Contact details available on request. Clients must book direct with 4WD Training Operators.
RENTAL DURATION
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental periods are 5 days for the Spirit 2 Grande, Spirit 2T/S, Spirit 4WD and 7 days for the spirit 4, Maui Platinum 4 berth& Spirit 6.
• All one-way hires are subject to a minimum 7 day hire requirement.
• A 7-day minimum applies to all hires with a collection date between 15 December and 5 January.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
ROAD RESTRICTIONS
• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognised campgrounds and well maintained, recognised roads on Kangaroo Island (South Australia).
• 4WD vehicles can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission of Maui (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway and Gibb River Road.
Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December to May and the Telegraph section of the road to Cape York.
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to AU$550 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if
the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.
For vehicles that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction Option or the Maui Premium Package if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Excess Reduction Option or the Maui Premium Package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive Premium Package or Excess Reduction Option, the more expensive Premium Package/Excess Reduction maximum cost is applied. In the instance where a Maui hire is being combined with a Britz hire and the packages have either the Premium Pack or the Bonus Pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
ONE-WAY RENTALS
• One-way rentals are available between all Maui branch locations the exception is one-way rentals into or out of Tasmania for 4WD vehicles, these are on request.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way fee of $250 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be $350. E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $350, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $250. The one-way fee is included in the Premium Package.
RENTALS IN BROOME
An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee applies per rental.
TRANSFERS
The customer’s taxi fare from the airport to the Maui branch is refunded upon vehicle collection only when the booked package is the Maui Premium Pack. Receipt must be presented for re-imbursement. All other transfers are at the customers own expense.
AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.
INFRINGEMENTS
Maui reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period.
REPAIRS
Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
CANCELLATION POLICY
The cancellation fees are:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• If cancelled up to 25 days prior to pick-up No Fee
• If cancelled from 24 to 10 days prior to pick-up 20% of Total Rental
• If cancelled 9 to 4 days prior to pick-up 50% of Total Rental
• If cancelled 3 days prior to pick up or No-Show 100% of Total Rental
• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.
IMPORTANT
Maui reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.
RESERVATIONS OFFICE HOURS
24 hours, 7 days closed Christmas Day (25 December).
Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.
• Open all public holidays except Christmas Day the 25th of December, when all Maui branches are closed.
• Maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.
| LOCATIONS | DATES AND HOURS OF OPERATION | BRISBANE, SYDNEY,
MELBOURNE, HOBART
ADELAIDE AND PERTH | 1 September - 30 April
7:30AM - 4PM | 1 May - 31 August
10AM - 4PM | ALICE SPRINGS, DARWIN,
BROOME AND CAIRNS | 1 May - 31 October
7:30AM - 4PM | 1 November - 30 April
10AM - 4PM |
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a
representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to
substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the
manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Maui Motorhomes AU Insurance
Insurance 01 April 2008 - 31 March 2009
FOR YOUR PROTECTION – VEHICLE EXCESS
Personal injury is covered in most cases through registration third party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance. All vehicles are insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$7,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess can be reduced in most circumstances, by the purchase of excess reduction option 1 or excess reduction option 2.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$20 (max charge AU$1,000) AU$2,500
4WD AU$25 (max charge AU$1,250) AU$2,500
When excess reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AU$38 (max charge AU$1,900) NIL
4WD AU$47 (max charge AU$2,350) AU$440
With excess reduction 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’.
In the event of the vehicle hired being a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Maui Premium Package Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
No Worries Cover Option (PCO2)
The no worries cover option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The no worries cover option is only available when excess reduction 2 has been purchased.
Note the no worries cover option is included in the Maui premium package. The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
EXCLUSIONS:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
Insurance(Valid after 1st April 2009)
FOR YOUR PROTECTION – VEHICLE EXCESS#
Personal injury is covered in most cases through Registration Third Party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance.
# In the USA an excess is referred to as the “deductible”.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire,
break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess in most circumstances, by the purchase of Excess Reduction Option 1, Excess Reduction Option 2 or the No Worries Cover Option.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$22 (max charge AU$1,100) AU$2,500
4WD AU$27 (max charge AU$1,350) AU$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AU$40 (max charge AU$2,000) NIL
4WD AU$49 (max charge AU$2,450) AU$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
If the vehicle hired is a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Maui Premium Package
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made
No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
Note: The No Worries Cover Option is included in the Maui Premium Package.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.
|
about us
bookmark this site